Schedules - Every effort will be made to operate according to
published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.
Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.
Severe Weather - Customers are encouraged to check the Gotobus Website -
Weather Advisory for
any bus cancellations on selected routes or call the phone number located on your eTicket
for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.
Bicycles - Bicycles may be transported based on space availability.
Additional luggage space cannot be reserved.
Child Fares - For some carriers, children under 2 years old may be transported free when
not occupying a seat at the exclusion of another passenger when traveling with a
passenger paying the full adult fare. Children over two years of age will pay
the full adult fare unless specified by a particular carrier or tour provider. Age-based children fares are subject to change without notice. We do not provide car-seats for infants and toddlers.
Pets - Pets will not be transported.
Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Gotobus and bus carriers are not responsible for lost or
Objectionable Persons - Bus Companies reserve the right to refuse
transportation to any person under the influence of intoxicating beverages or
drugs or who is unable to take care of oneself or to any person whose conduct is
such, or likely to be such, as to make one objectionable to other passengers.
Cell Phones - "Limited" with respect and courtesy to your fellow
Wi-Fi - Wi-fi service is offered by some of the carriers in the East
schedules may be added during weekends and holidays which are served by third
party's buses, it is not guaranteed that there will be wi-fi access as
advertised. Please contact the bus company in advance to confirm service
Minor Travellers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter. Download your consent letter here.